Temporary Resource Manager

The details

Role Summary

We’re looking for a Temporary Resource Manager to join our Scheduling team and lead the resourcing of projects and opportunities, to deliver a tangible impact to our clients that will drive real value for Newton. It’s an exciting opportunity for someone who is looking for a stretching resourcing role working alongside Partners to shape their programme teams for delivery which will delight our clients.

Resource Managers are a major role in Newton. Having the highest performing scheduling function is critical to our success. Scheduling operates at the very heart of the company and needs to bring together our deep knowledge of our clients and propositions, individual consultants, our culture and values, our financial and business aims, and our commercial model, and then apply that wide knowledge in the optimal way to build high performing teams to deliver meaningful impact through our multi-million-pound programmes. It is the lynchpin that enables Newton to generate its revenue and profit, enables our people to thrive and grow, and ultimately to exceed all our clients’ expectations.

Scheduling is a highly regarded function with six team members, who operate across our three clusters (industry groups) to schedule our ~450 consultants. We are in the process of upgrading our scheduling system (ProFinda) and are a technically capable team who bolster this with insight from bespoke dashboards in PowerBI and Excel. We want to continue this journey of investment and development in our technology and team to add ever more value to the business.

We operate a flexible scheduling model to deliver a high business utilisation, flexing resource across the business. We also recognise that scheduling is the most important factor in a consultant’s role enjoyment and career development and use that to shape our approach. Whilst recognising that the Partner who has sold the work may have the best understanding of the project, client and skills required – we take overall responsibility for selecting the right teams, matching the immediate client need with other projects and longer-term broader business impacts such as client development, knowledge sharing and team diversity.

We also work adjacently and very closely with another team who support the consulting delivery teams in how our work is delivered, assured and experienced by our clients - ensuring the high quality of work and that it’s delighting our clients. We are increasingly recognising the overlapping discussions between these teams (as it’s the people who make up a programme which the client experiences as our product) and are finding more ways to work together.

Key responsibilities:

• Deployment of resource: Work closely with stakeholders and the wider team to match client demands with the skills and capabilities of our workforce, finding solutions for resourcing conflicts, and ensuring best utilisation of individuals for both their development and business profitability
• Relationship building and stakeholder management: Hold respected and trusted relationships with the cluster leadership teams and other Head Office functions.
• Data-driven insights and reporting: Leverage data and provide insight to senior stakeholders on upcoming capacity, peaks and conflicts to shape debates with consulting and Head Office leaders which informs and drives the right business decisions.
• System accuracy and process adherence: Recognising the importance of accurate resourcing and delivery data and the consistent application of our processes in resourcing and delivery – support the persuade the business to uphold these standards.
• Understanding the nature of our work and our people: Understand our clients, propositions, employees, as well as our business strategy and aims. Apply this knowledge in the optimal way to build high performing teams to deliver meaningful impact through our multi-million-pound programmes
• Understanding individual programmes: Understand how individual programmes are performing and use this insight to inform how scheduling decisions are best made and support in the identification and escalation of risks.

Required Profile:

We are looking for someone who is unsatisfied with the status-quo, mediocrity, the-nature-of-the-beast or industry best practice – constantly strives for the best client outcomes, Newton results and experience for their team and consultants. They love their work and working alongside them is a pleasure. They find opportunities to collaborate broadly – especially between resource managers and others relish doing so because of the positive shared experience

The successful candidate will be able to:

• Understand a professional service/consultancy business and how to work with a distributed set of senior stakeholders in a client-focussed business.
• Understand Newton, our clients, projects and workforce to better shape scheduling for success – evidenced though the business relationships, constant questioning and time invested in seeking, never guessing.
• Build respected, peer relationships of trust and mutual respect from the most junior in the business to Board members.
• Understand the impact which scheduling has on client results, business outcomes and individual careers and confidently make balanced decisions with empathy and commercial nous.
• Draw on experience, industry awareness and a network which supports their delivery of an incredible scheduling service.
• Role model the rigour, proactivity, high-performance and business outcome mindset which we want the team to embody.
• Add energy to the system and makes things happen – see the gap and take it upon themselves to make it so, doesn’t wait and expect others to give them direction or permission.
• Be humble and self-aware – invests time and energy in seeking feedback, shaping their role and their personal development

Next steps